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Returns & Refunds
We're here to help please see below. If you don't find what you're looking for start a chat with us or contact us via our contact us page.
Exchange and Refund Process
BOOK A RETURN
- STEP 1
To initiate a return, all you need to do is visit our returns portal at returns.botthms.com and book a return. Once you have completed the process, an automated email will be sent to you, which will outline the next steps that you need to take.
STEP 1 STEP 2RETURN YOUR ITEM
- STEP 2
As soon as you send your item back to our return center, we will promptly book in your return and send you an email confirming that we have received your parcel.
ITEM BOOKED IN
- STEP 3
Kindly ensure that you include either your packing slip or RMA number inside the package, so that we can easily confirm the receipt of your parcel. If you have shipped your parcel with Evri or Yodel and added the tracking number, the item will be automatically marked as received, which will expedite the process.
STEP 3 STEP 4SEND OUT AN EXCHAGE
- STEP 4
Once we have booked in your parcel, our team will promptly process your exchange and send it out with Royal Mail within 24 hours of the booking being confirmed.
Returns and Refunds Policy
At Botthms, we are committed to ensuring our customers are satisfied with their purchases. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns for any reason within 30 days of the original purchase date. To be eligible for a return, the item must be unused and in the same condition that you received it, in its original packaging. Please include a receipt or proof of purchase.
To initiate a return, please see steps above. Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Please note that the cost of shipping for returns will be your responsibility.
Refunds
If you receive a faulty or damaged item, we will happily replace it or provide a refund. Please contact our customer service team within 7 days of receiving the item, providing photographic evidence of the fault or damage.
If you're not happy with your purchase for any reason, please let us know. We're here to help and will work with you to find a solution.
Shipping
We ship worldwide. Shipping times vary depending on your location and the items purchased aswell as the service you select. We offer multiple shipping speeds. We do our best to process and ship orders as quickly as possible. If there are any delays or issues with your order, we will let you know as soon as possible. Please note we don't refund shipping cost.
If you have any questions about our Returns and Refunds Policy or need further assistance, please don't hesitate to contact our customer service team.
Missing or In-Transit Orders Policy:
We understand the importance of a smooth and reliable delivery process for our customers. In the rare event that an order goes missing or is in transit for an extended period, we have established the following policy:
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Waiting Period: We kindly request customers to allow a waiting period of 14 days from the expected delivery date before reporting an order as missing. This waiting period accounts for potential shipping delays that may occur.
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Refund Procedure: After the 14-day waiting period, if the order is still not delivered, we will initiate an investigation into the matter. Once the investigation is complete, and it is confirmed that the order is indeed missing, we will be happy to process a refund for the affected items.
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Communication: Customers are encouraged to stay informed about their order's status through provided tracking information. If concerns arise during the waiting period or after, please reach out to our customer support team for assistance.