Something not right? No problem. Let us know within 30 days of delivery and we’ll get it straightened out for you.
- All items must be returned in unused (re-saleable) condition.
- We cannot accept underwear & socks that have been opened for hygiene reasons – no exceptions
- All items are thoroughly inspected before any action is taken
- Please allow 14 working days from the date of your return for your refund to be processed.
- Items Retuned after 30 Days of delivery will not be refunded.
Shipping costs money and we don’t want to go bankrupt. So unfortunatly there are costs when returning products to exchange.
We do try and make exchanges as easy and seamless as possible with our return centre. We have made it easy for clients to offer two ways to return/exchange a product.
1. LET US COLLECT/SHIP YOUR PARCEL BACK TO YOU.
- Flat Fee of up to R150 to collect and ship back to all Major Hubs. Pretoria, Johannesburg, Cape Town, Durban, PE, East London
- Outlined Areas there is an extra fee of R50
2. USE YOUR OWN COURIER SERVICE
- Use your own courier to ship back but there is still a Flat Fee of R80 to exchange and ship back.
PLEASE NOTE THAT ALL EXCHANGES CAN TAKE UP ANYTHING FROM 5-7 DAYS TO RESOLVE.